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PUBLIC SERVICES
With citizens being considered customers, public administration scholars have become interested in explaining satisfaction with public services and studying the consequences of high or low satisfaction. Public services delivered by hospitals, schools, courts, or government administrations affect the lives of many and serve as points where people directly interact with public institutions and governments. Satisfaction is widely used to measure the performance of public services from a citizens’ perspective.
Public satisfaction may reflect many different aspects of services, it can provide a general, aggregate measure of service performance across countries. Satisfaction with public services also influences trust in government and other public institutions such as the civil service .
